/* Layout: duas colunas — identidade do gabinete (esquerda, faixa verde) e área de ação (direita). No celular empilha. */
:root{
  --bg:#f2f5f3; --surface:#ffffff; --ink:#13201b; --muted:#5b6a64; --line:#dbe3df;
  --brand:#17614c; --brand-deep:#0f4536; --brand-ink:#ffffff; --brand-soft:#e2efe9;
  --sun:#f0b23f; --sun-soft:#fdf1d8; --ok:#237a3d; --ok-soft:#e0f2e5; --bad:#b03a2e; --bad-soft:#fae4e0; --info:#2b5d8f; --info-soft:#e3edf7;
  --f-display:"Bricolage Grotesque","Segoe UI",system-ui,sans-serif;
  --f-body:"Public Sans","Segoe UI",system-ui,sans-serif;
  --r:14px;
}
@media (prefers-color-scheme:dark){:root{
  --bg:#0e1412; --surface:#16201c; --ink:#e5eee9; --muted:#97a69f; --line:#28352f;
  --brand:#2f8a6d; --brand-deep:#0c2b22; --brand-ink:#ffffff; --brand-soft:#1b2f28;
  --sun:#f0b23f; --sun-soft:#33291a; --ok:#6cc985; --ok-soft:#1a2e20; --bad:#ec8a7c; --bad-soft:#3a201c; --info:#86b4e3; --info-soft:#1b2838;
  color-scheme:dark}}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);font:16px/1.5 var(--f-body);-webkit-font-smoothing:antialiased}
svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:none}
[hidden]{display:none!important}
a{color:inherit}
:focus-visible{outline:3px solid var(--sun);outline-offset:2px}

.shell{display:grid;grid-template-columns:minmax(320px,440px) 1fr;min-height:100vh;min-height:100dvh}
.side{background:var(--brand-deep);color:#e9f3ef;position:relative;overflow:hidden}
.side::before{content:"";position:absolute;inset:auto -120px -160px auto;width:420px;height:420px;border-radius:50%;
  background:radial-gradient(circle at 30% 30%,rgba(240,178,63,.35),rgba(240,178,63,0) 65%)}
.side-in{position:sticky;top:0;padding:36px 40px;display:flex;flex-direction:column;gap:32px;min-height:100vh;min-height:100dvh}
.brand{display:flex;gap:12px;align-items:center;text-decoration:none}
.brand b{display:block;font-weight:700;font-size:16px;line-height:1.2}
.brand small{color:#a8c4b9;font-size:13px}
.mark{width:44px;height:44px;border-radius:12px;background:var(--sun);color:#3a2706;display:grid;place-items:center;font:800 22px var(--f-display)}
.eyebrow{text-transform:uppercase;letter-spacing:.12em;font-size:12px;font-weight:700;color:var(--sun);margin:0 0 10px}
.hero h1{font:800 clamp(32px,4vw,44px)/1.05 var(--f-display);margin:0;letter-spacing:-.02em;text-wrap:balance;color:#fff}
.hero h1 em{font-style:normal;color:var(--sun)}
.lead{color:#c3d8d0;margin:14px 0 0;max-width:36ch}
.how{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:16px}
.how li{display:flex;gap:14px;align-items:flex-start}
.how li>span{width:28px;height:28px;border-radius:50%;border:1.5px solid rgba(255,255,255,.35);display:grid;place-items:center;font-weight:700;font-size:13px;flex:none}
.how b{display:block;font-size:15px;color:#fff}
.how small{color:#a8c4b9;font-size:13.5px}
.contact{margin-top:auto;display:flex;flex-direction:column;gap:8px;font-size:14px;color:#c3d8d0;position:relative}
.contact a{display:inline-flex;gap:8px;align-items:center;color:#fff;font-weight:600;text-decoration:none}
.contact div{display:flex;gap:8px;align-items:flex-start}
.contact svg{width:18px;height:18px;margin-top:2px}

.main{padding:48px clamp(16px,5vw,72px);max-width:900px;width:100%}
.view{display:flex;flex-direction:column;gap:22px;animation:in .25s ease}
@keyframes in{from{transform:translateY(6px)}to{transform:none}}
.actions{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.action{display:flex;align-items:center;gap:14px;padding:22px;border-radius:var(--r);background:var(--surface);border:1px solid var(--line);text-decoration:none;transition:transform .15s,border-color .15s,box-shadow .15s}
.action:hover{transform:translateY(-2px);border-color:var(--brand);box-shadow:0 10px 24px -14px rgba(15,69,54,.45)}
.action .ic{width:48px;height:48px;border-radius:12px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;flex:none}
.action b{display:block;font:700 18px/1.2 var(--f-display)}
.action small{color:var(--muted);font-size:14px}
.action .arr{margin-left:auto;color:var(--muted)}
.action.primary{background:var(--brand);border-color:var(--brand);color:var(--brand-ink)}
.action.primary .ic{background:rgba(255,255,255,.16);color:#fff}
.action.primary small,.action.primary .arr{color:#cfe6dc}
.sec{font:600 15px var(--f-body);color:var(--muted);margin:10px 0 0;text-transform:uppercase;letter-spacing:.08em}
.areas{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px}
.area{display:flex;flex-direction:column;gap:12px;padding:16px;border-radius:12px;background:var(--surface);border:1px solid var(--line);text-decoration:none;font-weight:600;font-size:15px;transition:border-color .15s,background .15s}
.area:hover{border-color:var(--brand);background:var(--brand-soft)}
.area svg{color:var(--brand);width:26px;height:26px}

.back{color:var(--muted);text-decoration:none;font-weight:600;font-size:15px;align-self:flex-start}
.back:hover{color:var(--brand)}
.card{background:var(--surface);border:1px solid var(--line);border-radius:18px;padding:clamp(20px,4vw,34px)}
.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:24px}
.steps span{font-size:13px;font-weight:700;color:var(--muted);padding-top:10px;border-top:4px solid var(--line)}
.steps span.on{color:var(--brand);border-top-color:var(--brand)}
fieldset{border:0;margin:0;padding:0;display:flex;flex-direction:column;gap:16px}
legend{font:800 24px/1.2 var(--f-display);margin-bottom:16px;padding:0;letter-spacing:-.01em}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chip{display:inline-flex;align-items:center;gap:8px;padding:9px 14px;border-radius:99px;border:1.5px solid var(--line);background:var(--surface);color:var(--ink);font:600 14.5px var(--f-body);cursor:pointer}
.chip svg{width:18px;height:18px;color:var(--brand)}
.chip[aria-checked="true"]{background:var(--brand);border-color:var(--brand);color:#fff}
.chip[aria-checked="true"] svg{color:#fff}
.f{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:14.5px}
.f small{color:var(--muted);font-weight:400}
input,textarea{font:inherit;font-weight:400;color:var(--ink);background:var(--bg);border:1.5px solid var(--line);border-radius:10px;padding:12px 14px;width:100%}
input:focus,textarea:focus{border-color:var(--brand);outline:none;background:var(--surface)}
textarea{resize:vertical}
.two{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.file{display:flex;gap:10px;align-items:center;padding:14px;border:1.5px dashed var(--line);border-radius:10px;cursor:pointer;color:var(--muted);font-size:14.5px}
.file:hover{border-color:var(--brand);color:var(--brand)}
.file input{position:absolute;opacity:0;width:1px;height:1px}
.file.has{border-style:solid;border-color:var(--brand);color:var(--ink);background:var(--brand-soft)}
.hp{position:absolute;left:-9999px;width:1px;height:1px}
.review{display:grid;grid-template-columns:auto 1fr;gap:8px 16px;margin:0;font-size:15px;background:var(--bg);padding:16px;border-radius:12px}
.review dt{color:var(--muted)}
.review dd{margin:0;overflow-wrap:anywhere;white-space:pre-line}
.chk{display:flex;gap:10px;align-items:flex-start;font-size:15px;cursor:pointer}
.chk input{width:20px;height:20px;margin-top:2px;accent-color:var(--brand);flex:none}
.fine{color:var(--muted);font-size:13px;margin:0}
.err{background:var(--bad-soft);color:var(--bad);padding:10px 14px;border-radius:10px;font-weight:600;font-size:14.5px;margin:16px 0 0}
.nav{display:flex;justify-content:space-between;gap:10px;margin-top:24px}
.nav .primary{margin-left:auto}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:13px 22px;border-radius:10px;border:1.5px solid var(--line);background:var(--surface);color:var(--ink);font:700 15.5px var(--f-body);cursor:pointer;text-decoration:none}
.btn:hover{border-color:var(--brand)}
.btn.primary{background:var(--brand);border-color:var(--brand);color:var(--brand-ink)}
.btn.primary:hover{background:var(--brand-deep)}
.btn.ghost{border-color:transparent;background:none}
.btn:disabled{opacity:.6;cursor:wait}

.done{text-align:center;display:flex;flex-direction:column;align-items:center;gap:10px}
.done h2{font:800 30px var(--f-display);margin:6px 0 0}
.done p{margin:0;color:var(--muted)}
.ok-ic{width:64px;height:64px;border-radius:50%;background:var(--ok-soft);color:var(--ok);display:grid;place-items:center}
.ok-ic svg{width:32px;height:32px;stroke-width:2.5}
.proto{font:800 clamp(34px,7vw,48px) var(--f-display);letter-spacing:.02em;color:var(--brand);padding:10px 22px;border-radius:14px;background:var(--brand-soft);font-variant-numeric:tabular-nums}
.row-btns{display:flex;gap:10px;flex-wrap:wrap;justify-content:center;margin:8px 0}

.ttl{font:800 26px var(--f-display);margin:0 0 18px}
.track{grid-template-columns:1fr 1fr auto;align-items:end}
.res{margin-top:24px;border-top:1px solid var(--line);padding-top:22px;display:flex;flex-direction:column;gap:18px}
.res-h{display:flex;flex-wrap:wrap;gap:10px 16px;align-items:center;justify-content:space-between}
.res-h h3{margin:0;font:800 22px var(--f-display)}
.res-h small{color:var(--muted);display:block;font-size:14px}
.pill{display:inline-block;padding:6px 14px;border-radius:99px;font-weight:700;font-size:14px}
.st-nova{background:var(--sun-soft);color:#94600b}
.st-andamento{background:var(--info-soft);color:var(--info)}
.st-aguardando{background:var(--sun-soft);color:#94600b}
.st-resolvida{background:var(--ok-soft);color:var(--ok)}
.st-nao_atendida{background:var(--bad-soft);color:var(--bad)}
@media (prefers-color-scheme:dark){.st-nova,.st-aguardando{color:var(--sun)}}
.desc{background:var(--bg);border-radius:12px;padding:14px 16px;white-space:pre-line;font-size:15px;margin:0}
.tl{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}
.tl li{display:grid;grid-template-columns:18px 1fr;gap:12px;padding-bottom:18px;position:relative}
.tl li::before{content:"";position:absolute;left:8px;top:16px;bottom:0;width:2px;background:var(--line)}
.tl li:last-child::before{display:none}
.tl .dot{width:18px;height:18px;border-radius:50%;background:var(--surface);border:3px solid var(--brand);margin-top:2px}
.tl li.resp .dot{background:var(--brand)}
.tl time{color:var(--muted);font-size:13px}
.tl p{margin:2px 0 0;white-space:pre-line}
.tl li.resp p{background:var(--brand-soft);padding:10px 14px;border-radius:4px 12px 12px 12px;margin-top:6px}
.toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--ink);color:var(--bg);padding:11px 18px;border-radius:10px;font-weight:600;z-index:9}

@media (max-width:900px){
  .shell{grid-template-columns:1fr}
  .side-in{min-height:0;position:static;padding:24px max(16px,env(safe-area-inset-left,0px)) 28px;gap:22px}
  .how,.contact{display:none}
  .main{padding:24px max(16px,env(safe-area-inset-right,0px)) 48px max(16px,env(safe-area-inset-left,0px))}
  body.inner .hero{display:none}
}
@media (max-width:600px){
  .actions,.two,.track{grid-template-columns:1fr}
  .areas{grid-template-columns:1fr 1fr}
  .area{flex-direction:row;align-items:center;padding:14px;font-size:14px}
  .action{padding:18px}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}